Shipping Policy
At Denver Jackets, we strive to provide clear, transparent, and customer-friendly shipping policies to ensure a seamless shopping experience. Please review our shipping terms below.
Billing and Prices
- Retail prices are subject to change. Once an order is placed, you will pay the price applicable at the time of purchase, whether it is the full or discounted price.
- All prices listed are exclusive of excise duties, taxes, or surcharges.
- Customers are responsible for any duties, taxes, or surcharges imposed by their country’s tax or customs authorities.
Accepted Payment Methods
We accept a variety of payment methods supported by our trusted payment processing partners, including major credit cards, digital wallets, and local payment options. During checkout, available payment methods will be displayed for your convenience.
Shipping Destinations
- We ship globally to most countries (excluding Antarctica).
- Following international laws and sanctions, we do not ship to Israel.
Delivery Options
We offer three delivery options to meet your needs:
- Economy Shipping: Delivery within 22-28 business days.
- Standard Shipping: Delivery within 15-20 business days.
- Express Shipping: Delivery within 8-12 business days.
Delivery Partners
We partner with trusted delivery companies, including FedEx, DHL, Skynet, and UPS, to ensure reliable shipping worldwide. The selected carrier may vary based on your location and the delivery option chosen.
Free Shipping
Free shipping is available for orders valued over US$139 for customers in the US, UK, Canada, and Australia.
Order Tracking
Once your order is dispatched, you will receive tracking details, including an Order ID, to monitor your shipment. Customers can track their orders using the tracking link provided in their dispatch email.
Order Cancellation Policy
- Within 24 Hours: Orders canceled within 24 hours of placement will receive a full refund.
- After 24 Hours but Before Dispatch: Orders canceled after 24 hours but before dispatch may be subject to deductions of 10-25% to cover processing costs.
- After Dispatch: Orders cannot be canceled once dispatched. Customers may initiate a return under the Return & Refund Policy.
Return & Refund Policy
For detailed information on returns and refunds, including eligibility criteria, cancellation terms, and the process, please visit our Refund Policy page. Highlights include:
- Eligibility: Returns are accepted within 30 days for items in original condition.
- Non-Refundable Items: Customized products and items damaged due to misuse.
- Refund Process: Customers must return the item to the sender location provided, and refunds are processed within 5-7 business days.
Order Cancellations:
Deductions apply based on the timing and production status of the order.
On-Time Delivery Commitment
We aim to deliver all orders within the estimated delivery window. However, unforeseen circumstances such as customs delays or natural disruptions may occasionally cause delays.
If your order is delayed beyond the stated timeframes, please contact our customer service team for assistance.
Contact Us
If you have any questions or concerns regarding our shipping policy, feel free to reach out:
Email: info@denverjackets.com
We appreciate your business and are committed to providing you with the best possible service!