FAQ’s
Q1. How quickly can you answer my question?
A. We respond to messages and emails in the order they are received. Most inquiries are addressed within 24 hours
Q2. How long does it take to receive my order
A. Each jacket is made to order. Delivery time depends on the shipping option selected at checkout. Free Shipping takes twenty two to twenty eight working days, Economy takes sixteen to twenty two working days, and Express takes ten to fifteen working days. A tracking link is sent once your order ships.
Q3. Do you ship internationally
A. Yes, Denver Jackets ships worldwide except India, Israel, Ukraine and Russia. The available shipping options for your location appear at checkout.
Q4. What shipping methods do you offer
A. We offer Free Shipping, Economy Shipping and Express Shipping. The exact options for your location will appear at checkout. You can also view full details on our shipping policy page.
Q5. Do you offer express delivery
A. Yes, express shipping is available in many regions. The option will appear at checkout
Q6. Do you offer free shipping?
A. Yes! We offer free shipping on orders over $139, exclusively for customers in the USA, UK, Canada, and Australia.
Q7. How can I track my order
A. Once your order is shipped, we email you a tracking link so you can follow its journey. You can also use the track your order page on our website. If you ever want the exact status, you can contact us at info@denverjackets.com or through the contact us page.
Q8. Do you offer custom sizing
A. Yes, we offer custom sizing. You can share your measurements during checkout or speak to our team before ordering.
Q9. Can I change the size after placing the order
A. If your jacket has not entered production yet, we can update the size. Contact support as soon as possible so we can assist you.
Q10. What if my jacket doesn’t fit?
A. No worries! If the size isn’t right, just email us at info@denverjackets.com within 24 hours of receiving your order, and we’ll help you with the next steps.
Q11. What currency does your store accept for payments?
A. Our store only accepts payments in USD. If you pay in another currency, your payment will be automatically converted into USD by your bank or payment provider.
Q12. Which payment methods do you accept
A. We accept major card payments along with several secure online payment options. All available methods appear during checkout.
Q13. Is my card information safe during checkout
A. Yes, your payment is processed through secure gateways with encryption. Denver Jackets does not store card details.
Q14. Can I change or cancel my order
A. Orders can be canceled within 24 hours of purchase without any deductions. After that, cancellation depends on the production stage and deductions may apply to cover work already completed. For full details, please review our cancellation policy or contact our support team.
Q15. Can I return or exchange an item
A. Yes, items can be returned or exchanged if they meet our return policy conditions. Return shipping costs are the responsibility of the customer. Our team will guide you through the process step by step.
Q16. Is it possible to return a custom size order
A. Customized, custom size, or on sale items are not eligible for refund. If there is any issue with your order, our team will review the case and guide you accordingly.
Q17. What should I do if my item arrives damaged
A. Please contact us right away with photos of the issue. We will review it and arrange a quick solution for you.
Q18. When will I receive my refund for a return
A. Once your returned item is received and approved, the refund is issued within three to five business days. The time it takes to appear in your account depends on your bank or payment provider.
Q19. Do you restock out of stock designs
A. Some designs return and some do not. You can check with our support team if a specific item is expected to come back.
Q20. How can I contact Denver Jackets customer support
A. You can reach us through email ( info@denverjackets.com ) or the contact page on our website. Our support team is available Monday through Friday to assist you.