FAQ’s
1. How do I contact Denver Jackets if I have more questions?
You can contact Denver Jackets through our Contact Us page or by email at info@denverjackets.com. Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM ET, and we respond within one business day.
2. How long does it take for my order to reach me?
Most Denver Jackets products are made to order. Production time, also referred to as order processing time, usually takes 14 to 16 business days after payment confirmation. After dispatch, estimated transit time is usually 3 to 5 business days. The total estimated delivery time is usually 17 to 21 business days.
3. What sizes are available for jackets?
Denver Jackets offers a range of sizes for men’s and women’s outerwear. Size options may vary by product, so customers should check the size options and size guide on each product page before placing an order.
4. Do you have a sizing guide for jackets?
Yes, Denver Jackets provides a size guide to help customers choose the right fit. Please review the size guide on the product page before placing your order. If you need help with sizing, contact us before checkout.
5. Do you offer gift wrapping?
No, Denver Jackets does not currently offer gift wrapping.
6. Can I make changes to my confirmed order?
Order changes should be requested as soon as possible after placing your order. Because many products are made to order, we cannot guarantee changes once production has started. Please contact us at info@denverjackets.com with your order number.
7. Are there any promo codes or discounts?
Denver Jackets may offer seasonal deals or promotional discounts from time to time. If a valid promo code is available, it can be applied at checkout before placing the order.
8. Are there any hidden shipping costs?
No, there are no hidden shipping costs from Denver Jackets. A flat shipping fee of $29.00 USD applies to all orders unless stated otherwise at checkout. Shipping costs are displayed clearly before you confirm your order.
9. What is your return policy?
Denver Jackets accepts return requests within 30 days from the date of delivery for both defective and non defective products, provided the item meets our return eligibility conditions. Approved returns must be sent by mail. Denver Jackets covers approved return shipping, does not charge a restocking fee, and approved refunds are processed within 7 days after the returned item has been received and inspected. Denver Jackets does not offer direct exchanges.