Shipping Policy
Last Updated: July 20, 2026
At Denver Jackets, our products are carefully prepared after an order is placed. This Shipping Policy explains our production time, order processing time, delivery estimates, shipping cost, and related shipping terms for orders placed on denverjackets.com.
Denver Jackets is operated by Rapidofy Inc.
By placing an order on our website, you acknowledge that you have read and understood this Shipping Policy.
1. Production Time (Order Processing Time)
Most Denver Jackets products are made to order. Production time, also referred to as order processing time, begins after your order is placed and payment is confirmed.
Our usual production time (order processing time) is 14 to 16 business days.
Business days are Monday to Friday, excluding weekends and public holidays.
During peak seasons, holidays, or periods of high order volume, production may take slightly longer.
2. Shipping and Transit Time
After your order has completed production and quality checking, it will be dispatched to the shipping address provided at checkout.
Estimated transit time after dispatch is usually 3 to 5 business days for most supported destinations.
Transit time may vary depending on the destination, courier service, customs clearance, weather conditions, holidays, or other circumstances outside our control.
3. Total Estimated Delivery Time
The total estimated delivery time is usually 17 to 21 business days from the date your order is placed.
This estimate includes:
- Production time (order processing time): 14 to 16 business days
- Transit time: 3 to 5 business days
- Total estimated delivery time: 17 to 21 business days
Delivery estimates are not guaranteed and may vary due to factors outside our control.
4. Shipping Cost
Denver Jackets charges a flat shipping fee of $29.00 USD on all orders unless stated otherwise at checkout.
Shipping charges are shown at checkout before you confirm your order.
There are no hidden shipping charges from Denver Jackets.
5. Shipping Destinations
Denver Jackets ships to supported locations worldwide.
If your country is not available at checkout, please contact us at info@denverjackets.com before placing your order.
We reserve the right to cancel or refuse an order if we are unable to ship to the provided address.
6. Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email with tracking details, where available.
Tracking updates may take some time to appear after the courier receives the package.
Customers are responsible for monitoring tracking updates and contacting us if there is an issue with delivery.
7. Customs, Duties, and Import Taxes
International customers are responsible for any customs duties, import taxes, local charges, or clearance fees applied by their country.
These charges are not included in the product price or shipping fee unless clearly stated at checkout.
Denver Jackets is not responsible for delays caused by customs processing or unpaid customs charges.
8. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Denver Jackets is not responsible for delivery delays, failed delivery, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an address mistake after placing your order, contact us immediately at info@denverjackets.com.
We will try to help, but we cannot guarantee address changes once production or shipping has started.
9. Delayed, Lost, or Undelivered Packages
If your order is delayed, lost, or not delivered, please contact us at info@denverjackets.com with your order number.
We may contact the courier or shipping partner to investigate the issue.
If the courier confirms that the package was delivered to the address provided at checkout, Denver Jackets may not be able to issue a refund or replacement.
If the package is confirmed lost in transit due to a courier issue, we will review the case and provide a suitable solution where applicable.
10. Damaged Package on Delivery
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include your order number, photos of the damaged package, and photos of the product if the item is affected.
We will review the issue and assist you according to our Return and Exchange Policy.
11. Order Changes After Purchase
Because many products are made to order, changes to size, color, shipping address, or product details should be requested as soon as possible after placing the order.
We cannot guarantee changes once production has started.
For any order change request, contact us at info@denverjackets.com with your order number.
12. Contact Us
For questions about shipping, delivery, tracking, or your order, please contact us:
Denver Jackets
Rapidofy Inc
8 The Green, Suite A, Dover, DE 19901, United States
Phone: +1 872 910 8377
Email: info@denverjackets.com
Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
Time Zone: Eastern Time (ET)
Response Time: We respond within one business day.