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• Delivery Return

  Last Updated: July 20, 2026

   

  At Denver Jackets, we want customers to feel confident when placing an order. This Return and Exchange Policy explains how returns, refunds, and related requests are handled for purchases made on denverjackets.com.Denver Jackets is operated by Rapidofy Inc.By placing an order on our website, you acknowledge that you have read and understood this Return and Exchange Policy.

  1. Return Window

  Denver Jackets accepts return requests within 30 days from the date of delivery.

  Return requests made after 30 days of delivery will not be accepted.

  2. Return Eligibility

  
  To be eligible for a return, the item must be:

  • Unworn, unused, unwashed, and unaltered
  • In its original condition
  • Returned with tags attached, where applicable
  • Free from odors, stains, damage, or signs of use
  • Returned in its original or equivalent protective packaging

  Items that do not meet these conditions may be rejected after inspection.

  3. Reasons for Return

  
  Denver Jackets accepts returns for both defective and non defective products, as long as the item meets the return eligibility conditions above and the return request is made within 30 days of delivery.

  
  Eligible return reasons may include defective items, damaged items, wrong items sent, items significantly different from the product description, sizing concerns, or customer preference.

  4. How to Request a Return

  
  To request a return, contact us at [email protected] within 30 days of delivery.

  Please include:

  • Your order number
  • Your full name
  • The reason for your return
  • Clear photos of the item if the item is defective, damaged, wrong, or significantly different from the product description

  We will review your request and respond within one business day.

  
  Do not ship the item back before receiving written return approval from Denver Jackets. Returns sent without prior approval may not be accepted.

  5. Return Method

  
  All approved returns must be sent by mail.

  
  We do not accept in store returns because Denver Jackets does not operate a physical retail store for returns.

  
  Once your return request is approved, we will send you return instructions by email.

  6. Return Shipping Cost

  
  For approved returns, Denver Jackets will cover the return shipping cost.

  
  Customers will not be charged for approved return shipping.

  
  Where available, a prepaid return label will be provided by email. The customer can download and print the return label and use it to send the item back by mail.

  
  If a prepaid return label cannot be generated for the customer’s location, Denver Jackets will provide written return instructions by email and arrange a return shipping method at no cost to the customer.

  7. Restocking Fee

  
  Denver Jackets does not charge a restocking fee for approved returns.

  8. Refund Processing

  
  Once we receive and inspect the returned item, we will notify you by email whether the return has been approved.

  
  Approved refunds are processed within 7 days after the returned item has been received and inspected.

  
  Refunds are issued to the original payment method only.

  
  Depending on your bank or card provider, it may take additional time for the refund to appear in your account after we process it.

  9. Exchanges

  
  Denver Jackets does not offer direct exchanges.

  
  If you need a different size or item, please request a return within 30 days of delivery. Once your return is approved and processed, you may place a new order separately.

  10. Non Returnable Items

  
  The following items are not eligible for return:

  • Items returned after the 30 day return window
  • Items that have been worn, used, washed, altered, or damaged after delivery
  • Items with odors, stains, or signs of use
  • Items returned without prior written approval from Denver Jackets
  • Items not returned in acceptable condition after inspection

  11. Cancellations

  
  Order cancellations are handled according to our Terms and Conditions.

  
  Cancellations requested within 24 hours of placing the order are eligible for a full refund.

  
  Cancellations requested after 24 hours may be subject to a deduction of up to 40 percent of the order total, depending on the production status of the order.

  
  Orders that have already been dispatched cannot be cancelled. Once dispatched, the return process described in this policy will apply.

  12. Contact Us

  
  For questions about returns, refunds, or your order, please contact us:

  Denver Jackets
  Rapidofy Inc
  8 The Green, Suite A, Dover, DE 19901, United States

  Phone: +1 872 910 8377
  Email: [email protected]
  Hours: Monday to Friday, 9:00 AM to 5:00 PM ET
  Time Zone: Eastern Time (ET)
  Response Time: We respond within one business day.

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